Customer Service in Hospitality

Whether you work in a café, a restaurant, a hotel, a bar, a resort, or a boutique venue, this Customer Service in Hospitality online course is designed to strengthen the heart of your role: taking care of people.

In this online Customer Service Training course, you will learn key information including:

• What Makes Hospitality Different
• First Impressions & Lasting Impressions
• Professionalism & Service Standards
• Active Listening & Guest Understanding
• Handling Complaints & Recovery Moments
• Delivering Exceptional Service
• Managing Pressure & Staying Calm

You’ll complete knowledge checks throughout the course and finish with a final assessment.

You must pass the assessment to achieve your certificate.