Complaints Handling for Managers & Supervisors Training

Our Complaints Handling eLearning course is designed to guide Managers and Supervisors in sectors like Hospitality and Retail through common causes and signs of conflict, effective conflict management strategies, and the legal aspects of handling complaints and confrontations.

This course will provide you with the tools and techniques necessary to prevent conflicts, handle confrontations professionally, and resolve customer complaints effectively. Understanding conflict management is essential in maintaining a positive work environment and high customer satisfaction. Learn how to identify different types of conflict, prevent issues before they escalate, and apply the law to conflict resolution in the workplace.

At the end of the course, you will complete an assessment, and upon successful completion, you will receive your complaints handling training certificate.

What You Will Learn

• Different Types of Conflict in the Workplace
• Common Causes of Conflict and Their Triggers
• Consequences of Unresolved Conflict
• Relevant Legislation Governing Conflict Management
• Proven Strategies for Preventing Conflict
• Effective Approaches to Handling Conflict and Confrontations

Bulk Training & Team Discounts

Need to train multiple staff members? Contact us for discounted rates on bulk course purchases.