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Customer Service in Hospitality

Customer Service in Hospitality

Whether you work in a café, a restaurant, a hotel, a bar, a resort, or a boutique venue, this Customer Service in Hospitality online course is designed to strengthen the heart of your role: taking care of people.

In this online Customer Service Training course, you will learn key information including:

  • What Makes Hospitality Different
  • First Impressions & Lasting Impressions
  • Professionalism & Service Standards
  • Active Listening & Guest Understanding
  • Handling Complaints & Recovery Moments
  • Delivering Exceptional Service
  • Managing Pressure & Staying Calm

You’ll complete knowledge checks throughout the course and finish with a final assessment.

You must pass the assessment to achieve your certificate.

FAQ's

How long is my certificate valid for?

3 Years

Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training.
 
Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer.
 
With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training.
 
Yes, you can retake the course at no extra charge.
 
Yes, please get in touch and we can provide you with additional languages.
 
Price

€30.00

Duration
40 Minutes
Language

English

Certification

3 years

Delivery

100% Online

Looking to purchase multiple courses for your team?
Get in touch to avail of our current discounts on offer.
Get in Touch
Price
Price

€30.00

Duration
40 Minutes
Language

English

Certification
3 Years
Delivery

100% Online

Looking to purchase multiple courses for your team?
Get in touch to avail of our current discounts on offer.
Get in Touch

Customer Service in Hospitality

Whether you work in a café, a restaurant, a hotel, a bar, a resort, or a boutique venue, this Customer Service in Hospitality online course is designed to strengthen the heart of your role: taking care of people.

In this online Customer Service Training course, you will learn key information including:

  • What Makes Hospitality Different
  • First Impressions & Lasting Impressions
  • Professionalism & Service Standards
  • Active Listening & Guest Understanding
  • Handling Complaints & Recovery Moments
  • Delivering Exceptional Service
  • Managing Pressure & Staying Calm

You’ll complete knowledge checks throughout the course and finish with a final assessment.

You must pass the assessment to achieve your certificate.

FAQ's

How long is my certificate valid for?

3 Years

Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training.
 
Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer.
 
With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training.
 
Yes, you can retake the course at no extra charge.
 
Yes, please get in touch and we can provide you with additional languages.
 

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