This Violence and Aggression in the Workplace eLearning course is designed for individuals working in customer-facing roles, in industries like hospitality and retail. These environments can be fast paced and demanding, and while the majority of customer interactions are positive, there may be times when behaviour becomes aggressive or threatening.
The purpose of this course is to help you recognise risk early and respond safely and professionally. You will learn how to identify warning signs, use simple de-escalation techniques, and prioritise your own safety and the safety of others.
The course also explains what to do if an incident occurs, including when to step away, how to seek support, and why reporting matters. Reporting helps organisations manage risk and provide appropriate support.
In this online Violence and Aggression in the Workplace course, you will learn key information including:
You’ll complete knowledge checks throughout the course and finish with a final assessment.
You must pass the assessment to achieve your certificate.
2 Years
Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training.
Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer.
With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training.
Yes, you can retake the course at no extra charge.
Yes, please get in touch and we can provide you with additional languages.
2 Years
Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training. Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer. With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training. Yes, you can retake the course at no extra charge. Yes, please get in touch and we can provide you with additional languages.
€30.00
€30.00
This Violence and Aggression in the Workplace eLearning course is designed for individuals working in customer-facing roles, in industries like hospitality and retail. These environments can be fast paced and demanding, and while the majority of customer interactions are positive, there may be times when behaviour becomes aggressive or threatening.
The purpose of this course is to help you recognise risk early and respond safely and professionally. You will learn how to identify warning signs, use simple de-escalation techniques, and prioritise your own safety and the safety of others.
The course also explains what to do if an incident occurs, including when to step away, how to seek support, and why reporting matters. Reporting helps organisations manage risk and provide appropriate support.
In this online Violence and Aggression in the Workplace course, you will learn key information including:
You’ll complete knowledge checks throughout the course and finish with a final assessment.
You must pass the assessment to achieve your certificate.
2 Years
Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training.
Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer.
With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training.
Yes, you can retake the course at no extra charge.
Yes, please get in touch and we can provide you with additional languages.
2 Years
Once you purchase the course you will receive a confirmation email and you will immediately receive your login details to access the training platform where you / your team can begin training. Yes, if you are purchasing 10+ licences please get in touch to avail of our current discounts on offer. With your login credentials you will also receive instructions showing you how to add your staff and assign them to their training. Yes, you can retake the course at no extra charge. Yes, please get in touch and we can provide you with additional languages.
€30.00